Orders will be stuck under new state due to the following reasons -
a) SKU Missing : when the SKU/Product is directly created on sales channel and the same is not synced to OMS
b) Shipping Carrier - Not Assigned : The shipping carrier not marked as "Default" in OMS>Shipping carrier
c) Out of stock : If there is change in the stock after order has been placed
d) Unpaid : Payment for this order is not completed
e) RTS failed : there can be multiple reason, click here to know more on it
To view your not ready to fulfill orders:
Sign into OMS and click on the 'Orders' tab.
Click on 'New Orders'. User can view the "Not ready to Fulfill" orders under the dropdown
Further user can see the five tabs with the count of orders available under it.
1. SKU Missing
To resolve Missing SKU:
- Click on 'SKU Missing' under the Not ready to fulfill list.
- Click on the selected order. The order information page appears.
- Click on 'Add CSKU' to add a CSKU.
- Click on 'Update CSKU' button to add the CSKU
Note: Should the specific SKU has no stock, it will not be able to find the SKU from panel
To resolve unassigned shipping carrier:
a) Click on 'Shipping Carrier- Not assign'. A complete list of all your orders appears for which shipping carriers have not been assigned.
b) Click on the selected order. The order information page appears. Under 'Shipping Carrier Details', click on 'Assign Carrier'. Select the appropriate carrier.
To resolve insufficient stock:
a) Click on 'Out of Stock' under the Not ready to fulfill list. A complete list of all your orders appears that are out of stock.
b) Click on the selected order. The order information page appears. Under 'Product Information', click on 'Update Stock' to resolve the issue.
Note : If Anchanto WMS is connected with OMS, for the order that is under not ready to fulfill status will not be sync to WMS system until its resolved.
Please find below the attached video link for your reference -