Anchanto Support

Submit a ticket My Tickets
Login  Sign up

Order not sync into SelluSeller (OMS)

There are occasionally order that fail or delay sync into OMS from Marketplaces, to fix this, you may use the "Sync Order" function. Should the order is not processed from MP or cancelled, the order will be able to fetch into OMS after.

To find : Integration -> e-commerce -> Marketplace, click on vertical dot to find the manual sync button.

Shall the issue still persist, kindly disconnect & reconnect the marketplace stores and try "Sync order" once.

Should above 2 option are not able to solve the issue, kindly reach out to our customer support team and our team will assist to check and fix accordingly.

Note : If the store are just newly connected with OMS system, kindly allow some time for the system to sync all 90-Days historical order into OMS and new order syncing will commence automatically after that the same.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.