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How to escalate a ticket?

At Anchanto we endeavor to resolve all your tickets within our service levels. In the rare instance, we don’t achieve this, you can have your tickets escalated. You can do this by contacting Customer Care and asking for ticket escalation. However, please note that a ticket can only be escalated if it falls outside of the SLA (Service-Level-Agreement).


Following is a brief hierarchy to be followed while escalating a ticket.



You can reach out to your next escalation point via email by typing their first and last name, as below.

<Firstname>.<Lastname>@anchanto.com.


Hope this article was helpful. Our Customer Care team is available 7 days a week, you can simply reach out to us for your queries/resolutions.


Know more about our support times and contact mediums here.

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