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How to modify orders under "Awaiting Dispatch" status?

User can modify the order if that particular order yet not dispatched, but there are some pre-requisites needs to follow which can be requested to your Key Account Manager or Support team: 

  • When an order is in the dispatch state, users will now be able to modify the address, change carrier or add new products to the existing order. A configurable setting needs to be enabled to modify an order which is in dispatch state. 

  • As soon as the order is modified, the order will move back to the packing state and a new shipping label will be fetched, incase of address/carrier change and the order will then move to dispatch.

  • Picking task will be created for any new product added to an existing order, the SKU will be manually picked and added to the order, the inventory will be deducted after picking and the order will move back to dispatch after packing.

  • Users can select the exiting carton to pack the new item if it fits (OR) can choose new packing material to dispatch.

  • A new shipping label will to be fetched in both of the above-mentioned scenarios.




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