Split Order Configuration

The goal of this functionality is to enhance order fulfilment efficiency through the advanced capabilities of the Order Split functionality in the OM system. This feature allows for tailored splitting based on configured criteria in the Order Split engine, catering to diverse use cases:

Case 1: Order containing Digital Goods

• Example: A buyer orders an E-Book (digital) and 2 notebooks (inventory SKUs). The system splits the order based on brand, marking the E-Book as complete upon payment, and delivering notebooks separately.

Case 2: Order containing Cold Storage SKU and Normal Inventory

• Example: Orders with cold storage items and regular inventory products are split and delivered separately to ensure proper handling and storage conditions.

Case 3: Order Weight or Volume Exceeding Shipping Threshold 

• Example: Orders are split based on weight or volume, a 40kg order would be separated into shipments of 10kg each to optimise the carrier's utilisation effectively.

Case 4: Order with special category SKUs

• Example: Split orders based on categories, such as beauty > perfume, marking them as fragile shipments. Hence using premium carrier services for fast and safe delivery for such SKUs.

Case 5: Large Order Quantities

• Example: For orders exceeding 40 items, multiple shipments are created for efficient handling and separate deliveries to the customer.

Case 6: Distribute Order Value in Multiple Shipments

• Example: Orders surpassing $200 in value are split into multiple shipments, each valued at $50, reducing potential losses in the case of package loss or damage during transit.

1. Diverse Product Handling: Efficiently manage mixed orders with physical and digital goods, ensuring precise and streamlined processing for each item.
2. Customised Fulfilment: Configured splitting criteria to specific business needs, considering brands, categories, volume, or product types for a nuanced approach to order processing.
3. Enhanced Efficiency: Streamline order management, reducing manual efforts and time for complex orders, leading to quicker fulfilment and improved overall operational efficiency.
4. Tailored Solutions: Configure split criteria based on unique business requirements, allowing the OMS to adapt seamlessly to the specific challenges and needs of sellers' operations

1. Login to OM 

2. Navigate to the Integrations tab > E-commerce Channels

3. Select your connected marketplace/webstore and click on the 3 dots on the top right corner of the card. 

4. From the popup select 'Order Split Configuration'

5. There are following 3 major criteria which you can use to configure the order split functionality: 

• Product Level: Split orders by individual products or SKUs, allowing separate management and processing for each item within an order.
• Category Level: Split orders based on product categories, facilitating streamlined fulfilment for specific groups of products.
• Brand Level: Split orders by brands, ensuring distinct processing for products from different brands, maintaining brand-specific fulfilment processes.

Split by Brand

To add Brand for which order must execute split, refer to the following:

1. Choose 'Brand'.
2. Enter the initial 3 letters of the brand name for your inventory product and select the correct option from the dropdown.
3. The 'Mark Order as Auto Delivered' Flag will automatically finalize the split order for SKUs configured under this brand.
4. Click 'Add' to confirm.
5. All successfully created configurations will be displayed in the grid below

Split by Products

To add Products for which order must execute split, refer to the following:

1. Choose 'Products or Categories' > By Products.
2. Enter the initial 3 letters of the Product name for your inventory product and select the correct option from the dropdown.
3. The 'Mark Order as Auto Delivered' Flag will automatically finalize the split order for SKUs configured under this brand.
4. Click 'Add' to confirm.
5. All successfully created configurations will be displayed in the grid below

Split by Categories

To add Categories for which order must execute split, refer to the following:

1. Choose 'Products or Categories' > By Categories.
2. Enter the initial 3 letters of the category name for your inventory product and select the correct option from the dropdown.
3. The 'Mark Order as Auto Delivered' Flag will automatically finalize the split order for SKUs configured under this brand.
4. Click 'Add' to confirm.
5. All successfully created configurations will be displayed in the grid below

Split by Threshold Weight/Volume

To add Threshold Weight or Volume for which order must execute split, refer to the following:

1. Choose 'By Threshold' > Threshold Weight or Volume.
2. Enter Weight (Note: atleast one must be entered from either Weight or Volume)
3. Enter Volume (Note: atleast one must be entered from either Weight or Volume)
4. Click 'Save' to confirm.

Split by Price/Quantity:

To add Price or Quantity for which order must execute split, refer to the following:

1. Choose 'By Threshold' > Price or Quantity.
2. Enter Price (Note: atleast one must be entered from either Price or Quantity)
3. Enter Quantity (Note: atleast one must be entered from either Price or Quantity)
4. Click 'Save' to confirm.

Note: When all three levels of criteria are configured for an account, the priority will adhere to this  sequence: Brand > Product/Category > Weight-Volume / Price-Quantity.

OMS split order configuration is not supported for Magento Multi-store and Tokopedia Multi-location marketplace.  

Released Version:

We hope these features contribute to an effortless user experience for you.

In case of any queries, please reach out to us through any of our Helpline Channels.

Training Document | Anchanto Pte Ltd | www.anchanto.com