- Click on ‘Order’ module on primary navigation panel, go-to ‘Completed’ on secondary panel and click on ‘Delivered’ from the header to find completed orders. At the end of order line, there is a “Return Creation” button, click to create return for the specific order.
- Select “Return Reason”, Set the “Pick Up Date”, Select the “Shipping Carrier” & Input the “Return Units” of products. Click “Create Return Order” to proceed for the creation.
Note: Only Carrier that has been enabled for Return in Carrier Setup can be selected for Return - Click on ‘Order’ module on primary navigation panel, go-to ‘Return’ on secondary panel and click on ‘Pending Receiving’ from the header to find Return Orders. At the end of order line, Click on “Arrow Icon” for next action. Select “Received” to proceed for the return process.
Note: User can reassign different carrier, add delivery reference (AWB) of the return order. If the return is not successful, user can choose to cancel the return at this stage. - Input the ‘Return Reason’ and click ‘Confirm‘ to proceed return order received.
- Click on ‘Order’ module on primary navigation panel, go-to ‘Return’ on secondary panel and click on ‘Put-Away’ from the header to find Return Orders. At the end of order line, Click on “Arrow Icon” for next action. Select “Put-Away” to proceed for the return process.
- Select product ‘Condition’, Scan/Input the ‘Location’ And Input the ‘Units’. Click on ‘Put Away’ to confirm putting the item and quantity to selected location.
Note: The condition of product will determine the product can or can't be resell. User can ’Add’ multiple location to Put-Away for different condition and location.